Customer Support Representative

Homebot is an exciting, fast-growing start-up, revolutionizing how homeowners build wealth with the single largest asset they’ll ever own -- their home.

We sell our platform services to real estate agents, lenders and loan servicers as a way to keep customers engaged long after the sale is complete.

Our customers love us and we love them!

We are growing rapidly and need an incredibly organized, friendly, and driven Customer Support Representative to manage immediate customer requests and provide support for our Customer Success Managers.

If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you soon.


Who We Strive To Be:

  • Servant Leaders: Serving our teammates and customers first, with the purpose of enabling and supporting them to be successful
  • Learners: We learn and share from experiences and mistakes
  • One Team: We make decisions, get in the same boat, and paddle together


Characteristics of an Incredible Homebot Customer Support Representative:

  • Patient, friendly and maintains a stellar attitude through chaos and change
  • Detail oriented - No one slips through the cracks on your watch!
  • Solutions creator who takes initiative and adds value
  • Confident, adaptable self-starter who thrives in a fast-paced environment
  • Quick learner and happy to help wherever needed!

What You'll Do:

  • Manage and quickly respond to all immediate customer support requests, which are typically “how do I…” feature / function questions or account management questions
  • Have a professional attitude -- you’ll be supporting some of the most successful and prominent Real Estate Agents and Lending Professionals in the country (our users)
  • Provide great customer support by quickly responding to phone calls, chat and email support requests, and assist our CSM’s as needed.
  • Triage requests to Customer Success Managers and/or Engineering team, as needed
  • Collect and provide product feedback to the product team from the customer's perspective

Experience & Qualifications Needed:

  • 1 + years of customer support experience in a professional environment, preferably with a Software-as-a-Service and/or Startup environment
  • Patient, friendly and a great attitude through fast growth
  • Strong communication skills, written and verbal; you will be dealing with very polished professional in lending and real estate sectors
  • Impeccable with follow through and follow up!
  • Flexible schedule and able to respond to emails/chats on nights and weekends, if needed during special circumstances
  • Direct experience with Intercom.io is a bonus
  • Direct experience in lending or real estate sector is a bonus

Perks/Benefits:

  • Experienced leadership team with success in multiple exits
  • Paid health, dental and vision benefits, FSA, 401K & commuter/parking benefits
  • 3 weeks flexible vacation policy- we believe in taking care of yourself
  • Office in WeWork on Platte Street - cold brew & kombucha for days!
  • Opportunities for growth

More about Homebot!

Problem we’re solving:

The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset that causes homeowners to leave billions of dollars on the table every year. At the same time, loan officers and real estate agents spent $20 billion a year on desperate attempts to maintain mindshare and loyalty with their past clients in hopes of gaining more repeat and referral business.

Our solution:

Each month, Homebot delivers a personalized report to homeowners that tracks home value, mortgages and market conditions, advice about when to buy or sell, when to refinance, when to drop mortgage insurance, how to save by strategically paying principal payments, and even estimates potential rental income from Airbnb. Homebot helps homeowners build wealth faster by making them feel empowered and confident about making smart home finance decisions.

But the only way a homeowner can get Homebot is from their lender or real estate agent, and this is where we make magic happen. Homebot respects the existing relationships between homeowner, lender and real estate agent and becomes a machine for generating repeat and referral business while creating incredible loyalty by providing something their clients actually love to receive - every month.

It’s definitely a game-changer and we are truly making an impact. Join our team and be a part of something big!

Check out our website at www.homebot.ai

* We realize your time is very valuable. Please do not apply if you do not have the minimum experience for this role. Thank you! *